1. General Information
- At ACS Publisher, we strive to ensure that your orders are delivered promptly and efficiently. Please review our shipping and return policies to understand our processes and your rights as a customer.
Shipping Policy
2. Processing Time
- Orders are processed within 1-3 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.
- Custom or bulk orders may require additional processing time, and customers will be notified accordingly.
3. Shipping Methods & Costs
- We offer several shipping options, including standard, expedited, and express shipping. Shipping costs depend on the selected shipping method, destination, and the weight/volume of the package.
- Free standard shipping may be available for certain promotions or on orders exceeding a specified amount, as indicated during checkout.
4. Delivery Times
- Standard shipping: 5-10 business days within India, 10-15 business days internationally.
- Expedited shipping: 3-5 business days within India, 7-10 business days internationally.
- Delivery times are estimates and may vary due to factors like weather, customs clearance, or other unforeseen circumstances.
5. International Shipping
- We ship to most countries worldwide. International shipments may be subject to customs duties, taxes, and fees imposed by the destination country, which are the responsibility of the recipient.
- Delivery times may vary depending on the destination country’s postal system and customs procedures.
6. Order Tracking
- A confirmation email with tracking information will be sent once your order is shipped. Track your order through our website or the carrier’s tracking portal.
- For any tracking issues, please contact our customer service team.
7. Undeliverable Packages
- If a package is returned to us as undeliverable due to an incorrect address provided or failure to pick up the package, the customer is responsible for any additional shipping costs to resend the package.
8. Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, contact us immediately with your order number and details. We will coordinate with the carrier to resolve the issue and arrange for a replacement or refund as necessary.
Return Policy
9. Return Eligibility
- Items can be returned within 7 days of receipt if they are unused, undamaged, and in their original packaging. Proof of purchase is required.
- Certain items, such as customized or special orders, are not eligible for return unless they arrive damaged or defective.
10. Return Process
- To initiate a return, contact us at [acspublisher@gmail.com] or [08459080899] with your order number and reason for the return. We will provide you with return instructions.
- The customer is responsible for return shipping costs unless the item is being returned due to our error (e.g., incorrect or defective item).
11. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
- Shipping costs are non-refundable, except in cases of returned items due to our error.
12. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [insert contact email].
13. Non-Returnable Items
- The following items are non-returnable unless they arrive damaged or defective:
- Customized or personalized orders
- Downloadable software products
- Gift cards
Contact Information
If you have any questions about our Shipping and Return Policy, please reach out to us at [acspublisher@gmail.com] or [i8459 08 08 99]. We are here to assist you.