Tomorrow Is Now- Innovations In Hotel Rooms – Vision 2025

Abstract

Background: The hospitality industry has undergone a sea change in the last decades. Some  of the changes include competitive pressures, shifting consumer preferences and consumption  patterns, technological advances and new distribution channels. Continuous renewal and  adaptation are required to stay in business. The cry ‘Create, innovate or die!’ is a common phrase  used by today’s managers. Objective: To identify the innovative technological advancements  which can be incorporated in rooms, their acceptance by guests and to highlight the varied  technological positive and negative impact on creating guest experience Methodology: Survey  method through a questionnaire was primarily used for research. The study was conducted  in three leading star hotels of Kolkata and data was collected by questionnaire technique.  The sample comprised of people from housekeeping and front office department and hotel  guests. Results: The employees were found to be aware and sensitized about the concept of  latest innovations in hotel rooms which will benefit them as well as the industry in the long  run. Conclusion: The study indicates that the hotels can include the latest innovations and  technological advances in detail in rooms, which would be visionary for the hotels which are  existing and upcoming in the near future without a doubt as these are the future of smart hotel  features.