Study Of Hospitality Skills Among Banquet Employees In 5 Star Hotels#

Abstract

Background: Hospitality skills are the skills that are used to provide warm reception and  treatment to the guests coming to the hotel. Banquet staff in particular should master these  skills as at banquet party/gathering huge number of people gather at one place from various  cultures, regions, of various religions and from various backgrounds. Objective: To find out  the skills required by Banquet staff; Methodology: Structured questionnaire was prepared on  Google Drive and the link was shared on the Facebook and WhatsApp platforms for responses.  Results: The ratio of the skilled permanent staff and the contracted unskilled staff was around  3:2 approximately. 88.9% respondents felt satisfied with the services of the hotel, whereas, 11.1%  people were unsatisfied with the services of the five star hotel’s banquet services. Conclusion: To  overcome the mentioned gap between the expected and delivery, hotels must train their each and  every staff in hospitality skills and review them among the staff from time to time. To stand up the  expectations of the guests, hotels should hire hotel management graduates and diploma holders  in the respective department.