Prevalence Of Mobile Learning Among The Hoteliers, And Its Benefits To The Hotels In Delhi Ncr

Abstract

Background: With the change in time every generation has observed a change in the way learning  took place, from the time when books were merely teachings written on dry leaves and learning  and training took place in a bounded place , to the present where we have all advanced devices  like Laptops, Projectors, Mobile phones etc. The technology, the present generation deals with, is  not bound to space and time, learning is not confined to any specific place or location, and this  has been possible by the introduction of a device known as Mobile phone. This research paper is  focused on how Mobile learning came into existence, its significance as a new concept in hospitality  and what are the basic problems with the traditional training systems, then how mobile devices  can be used in learning, a glimpse of what augmented reality is and how the concept of mobile  learning and augmented reality benefit the hotels. Objective: To sensitize the hotel employees about  the concept ofmobile learning, how mobile learning can be used to train employees usingaugmented  reality as a tool. Methodology: The study was done by circulating the questionnaire to 50 employees  working in various departments of the hotels in Delhi and NCR through Google forms. Results: The  employees (respondents) are now well aware and sensitized about the concept of Mobile Learning  and Augmented Reality and also about how it can be beneficial for them as well as the industry.  Conclusion: The study indicates that though the employees feel that the current learning methods  used in their hotels are effective, but they also feel that Mobile learning can be introduced and  implemented in their respective hotels as they find it very easy and convenient to learn things from  mobile phones.