An Empirical Study On The Academic Perception Towards Certified Learning Facilitator (Clf) Training Program At Nchmct

Abstract

Background: Indian hospitality industry is witnessing an exponential growth. The industry has  recorded a double digit growth of more than double digits percentage figure in terms of revenue,  from past few years and is still growing very rapidly. New major international chains are entering  the expanding Indian hospitality sector and existing major national and international players are  outreaching or stretching their footprints towards moderate and growing cities that are generally  categorized by tier - 2 and 3. Objective: To study the key factor for an effectiveness of Certified  Learning Facilitator (CLF) learning and to understand the impact of resources (Master trainer and  Infrastructure) on CLF training program. Methodology: Survey method through a questionnaire  was primarily used for research. A sample of 50 respondents was selected, who were the faculties of  various IHM’s and who also have undergone the CLF training program. Results: Question Technique,  Class Room Communication (VC; NVC), OOO Learning - Demo ; Theory and OOO Learning Practice Sessions received maximum mean as 4.64, 4.64, 4.66 and 4.64 respectively. Master Trainers  were using Activities, Role plays; Communication and Approachable/ Sensitive having maximum  mean as 4.88, 4.86 and 4.84 respectively. Conclusion: Certified Learning Facilitator (CLF)’ training  program will help meet the current and future industry needs and expectations of the hospitality  industry perspective, academia and upgrade standards of NCHM affiliated Institute of India at a  global platform.