Mobile Commerce Adoption : Literature Review Of Factors Affecting It

Authors

  • Khushbu Madan PhD Scholar, Delhi School of Management, Delhi Technological University
  • Rajan Yadav Associate Professor in Marketing & Supply Chain Management, Delhi School of Management, Delhi Technological University

Keywords:

Mobile commerce, Adoption, Marketing strategies

Abstract

With the emergence of high-end mobile devices and advanced  internet technologies (such as 3G and 4G) mobile commerce  market has become an attractive and profitable arena for  businesses and marketers. The latest buzz in the industry is the  transition from wired to wireless networks, i.e. from electronic  commerce to mobile commerce or m-commerce. However, mobile  commerce is still in its initial stages in terms of its adoption by  the end users. The purpose of this study is to identify important  factors having significant role in determining mobile commerce  adoption intention by consumers and to propose a model utilising  the identified factors. For this, a thorough review of literature  available on mobile as well as adoption of similar technologies  was done. An in-depth study of factors influencing consumers’  decision about mobile commerce can provide useful insights  to the concerned marketers for developing suitable marketing  strategies. 

References

Ajzen, I. (1991), “The theory of planned behaviour”, Organisational Behaviour and Human Decision Process, Vol. 50, pp. 179-211.

Antovski, L., & Gusev, M. (2008), “M-Commerce Services”, Retreived October,2015 from http://www.researchgate. net/profile/Marjan_Gusev/publication/228851169_M Commerce_Services/links/09e4151062712b83a8000000.pdf

Amoroso, D. L., & Magnier-Watanabe, R. (2012), “Building a research model for mobile wallet consumer adoption: the case of mobile Suica in Japan”, Journal of theoretical and applied electronic commerce research, Vol. 7, No.1, pp. 94-

Arakali, H. International Business Times (2015), “ India Tops The World For M-commerce As Smartphones Drive Net Traffic”, Retrieved October, 2015 from http://www.ibtimes. com/india-tops-world-m-commerce-smartphones-drive-net traffic-1943642

Bushell, S. (2002), “M-Commerce Key To Ubiquitous Internet”, Computerworld. Retrieved January, 2015, from http://www.computerworld.com.au/article/84178/m commerce_key_ubiquitous_internet/

Bax, S., & Mcgill, T. J. (2003), “Predicting web page development success: An exploratory study”, 14th Australiasian Conference on Information System, Perth,

Western Australia

Chong, A. Y. L., Chan, F. T., & Ooi, K. B. (2012), “Predicting consumer decisions to adopt mobile commerce: Cross country empirical examination between China and Malaysia”, Decision Support Systems, Vol. 53, No.1, pp. 34-43.

Chong, A. Y. L. (2013), “Predicting m-commerce adoption determinants: A neural network approach”, Expert systems with applications, Vol.40, No.2, pp. 523-530.

Chong, A. Y. L. (2013), “A two-staged SEM-neural network approach for understanding and predicting the determinants of m-commerce adoption”, Expert Systems with Applications, Vol. 40, No.4, pp. 1240-1247.

Davis, F. D. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS quarterly, pp. 319-340.

Economic times. M-commerce to contribute up to 70 per cent of online shopping: Experts. Retrieved September, 2015, from http://articles.economictimes.indiatimes.com/2014- 12-01/news/56614582_1_mobile- internet-users-m commerce-cent

Fishbein, M.A., Ajzen, I. (1975), Beliefs, attitude, intention and Behaviour: an introduction to theory and research, Addison Wesley, Reading, MA.

Harris, P., Rettie, R., & Cheung, C. K. (2005), “Adoption and usage of m-commerce: A cross-cultural comparison of Hong Kong and the United Kingdom”, Journal of Electronic Commerce Research, Vol. 6, No.3, pp. 210-224.

Hanafizadeh, P., Behboudi, M., Koshksaray, A. A., & Tabar, M. J. S. (2014), “Mobile-banking adoption by Iranian bank clients”, Telematics and Informatics, Vol. 31, No.1, pp. 62- 78.

Islam, M. A., Khan, M. A., Ramayah, T., & Hossain, M. M. (2011), “The adoption of mobile commerce service among employed mobile phone users in Bangladesh: self-efficacy as a moderator”, International Business Research, Vol. 4, no.2, pp.80.

IndianExpress. (2014, May 9), Smartphone penetration to reach 45% in india by 2020: Ericsson, Retrieved October, 2015, from www.indianexpress.com: http://indianexpress. com/article/technology/technology-others/ericsson identifies-key-elements-of-mobile-broadband-growth-in india/

IndianExpress. (2016, February 3), India beats US to become the second largest smart phone market: Counterpoint, Retrieved February, 2016, from http://indianexpress.com/ article/technology/mobile-tabs/india-inches-past-us-as second-largest-smartphone-market-counterpoint/

Kleijnen, M., De Ruyter, K., & Wetzels, M. (2004), “Consumer adoption of wireless services: discovering the rules, while playing the game”, Journal of interactive marketing, Vol. 18, No.2, pp. 51-61.

Leishman, P. (2009), “Mobile Money in the Philippines—The Market, the Models and Regulation”, November, GSMA, London.

Mahajan, A. C. (2014, December 3). Indian Smartphone Market Fastest Growing In Asia-Pac. Logs 27% Quarterly Growth. Retrieved August, 2015, from www.track.in: http:// trak.in/tags/business/2014/12/03/indian-smartphone-market share-growth/

Muthukumar, S., & Muthu, N. (2015), “The Indian kaleidoscope: emerging trends in M-Commerce”, International Journal of Advanced Research in Computer and Communication Engineering , Vol. 4, No. 1, pp. 50-56.

Riquelme, H. E., & Rios, R. E. (2010), “The moderating effect of gender in the adoption of mobile banking”, International Journal of Bank Marketing, Vol.28, No.5, pp. 328-341.

Senn, J. (2000), “The emergence of m-commerce”, Computer, Vol. 33, No.12, pp.148-150.

Sadeh, N. (2003), “M-Commerce: Technologies, Services, And Business Models”, John Wiley & Sons, New Jersey.

Sahota, D. (2011), “Mobile commerce: why IT chiefs must be in the driving seat”, Retrieved February, 2015, from http://www.computing.co.uk/ctg/feature/2027819/mobile commerce-business-drivers

Thakur, R., & Srivastava, M. (2013), “Customer Usage Intention of Mobile Commerce In India: An Empirical Study”, Journal Of Indian Business Research, Vol. 5, no.1, pp. 52-72.

Venkatesh, V., & Davis, F. D. (2000), “A theoretical extension of the technology acceptance model: Four longitudinal field studies”, Management science, Vol. 46, No.2, pp. 186-204.

Venkatesh, V. (2000), “Determinants of perceived ease of use: Integrating perceived behavioral control, computer anxiety and enjoyment into the technology acceptance model”, Information Systems Research, Vol. 11, pp. 342–365.

Venkatesh, V., Ramesh, V., & Massey, A. P. (2003), “Understanding usability in mobile commerce”, Communications of the ACM, Vol. 46, no.12, pp. 53-56.

Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003), “User acceptance of information technology: Toward a unified view”, MIS quarterly, Vol. 27, No. 3, pp. 425-478.

Venkatesh, V., & Bala, H. (2008), “Technology acceptance model 3 and a research agenda on interventions”, Decision sciences, Vol. 39, No.2, pp. 273-315.

Venkatesh, V., Thong, J., & Xu, X. (2012), “Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology”, MIS Quarterly, Vol. 36, pp. 157–178.

Wu, J. H., & Wang, S. C. (2005), “What drives mobile commerce?: An empirical evaluation of the revised technology acceptance model”, Information & management, Vol. 42, No.5, pp.719-729.

Wiebke (2012), “The History of Mobile Commerce”, Retieved February, 2015, from http://www.kiosked.com/ blog/the-history-of-mobile-commerce/ .

Yang K. (2010),”Determinants of US consumer mobile shopping services adoption: implications for designing mobile shopping services”, Journal of Consumer Marketing, Vol. 27, No. 3, pp. 262 – 270.

Zhang, L., Zhu, J., & Liu, Q. (2012), “A meta-analysis of mobile commerce adoption and the moderating effect of culture”, Computers in Human Behavior, Vol. 28, No.5, pp. 1902-1911.

Published

2016-12-10

How to Cite

Mobile Commerce Adoption : Literature Review Of Factors Affecting It . (2016). Trinity Journal of Management, IT & Media (TJMITM), 7(1), 9–13. Retrieved from https://acspublisher.com/journals/index.php/tjmitm/article/view/1262