The Impact of Digital Transformation on Police Performance: The Mediating Role of Organisational Culture in The State of Palestine
DOI:
https://doi.org/10.48165/sajssh.2026.7205Keywords:
Digital transformation, Police Performance, Organisational Culture, Palestine.Abstract
This study investigates the influence of digital change on police performance, with a particular emphasis on organisational culture as a mediating factor that clarifies this relationship. The research problem stems from the scarcity of studies exploring this linkage within security work settings—especially in the Palestinian context—despite the vital role that technology plays in enhancing operational efficiency. The significance of this research lies in its contribution to closing a notable knowledge gap by offering empirical evidence on how organisational culture can amplify the benefits of digital transformation initiatives in improving institutional performance. Using a quantitative research design, data were collected via a structured questionnaire administered to employees in the police sector. The dataset was analysed using AMOS software to examine the hypothesised relationships among variables. Findings provided robust support for all four hypotheses, indicating that digital change exerts both direct and indirect positive effects on police performance, with organisational culture serving as a critical mediating mechanism. This study fills a gap in the literature by examining the impact of digital transformation on police performance in the Palestinian context, where such research remains limited. It develops a conceptual model that highlights the mediating role of organisational culture, offering a deeper understanding of how digital initiatives translate into institutional outcomes. The research also contributes methodologically by adapting measurement tools to assess digital readiness, culture, and performance within law enforcement. In practice, it provides policymakers and police leaders with evidence-based insights to design culture-sensitive digital strategies that enhance effectiveness and public service.
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