Reference Librarian turn to Chat GPT to provide Ready Reference Services and Current Awareness Services
Keywords:
Artificial Intelligence (AI), Natural Language Processing (NLP), Deep Learning (DL), Machine Learning (ML), Neural Networks(NN), Conversational AI (CAI), Chatbot, (KG), Transformer Architecture (TA), Generative Pre-trained Transformer (GPT), Data Science (DS), Big Data (BD), Robotics, Computer Vision(CV), Reinforcement Learning (RL), Image Processing(IM), Speech Recognition (SR)Abstract
The goal of this paper is to see if it is possible to incorporate chat GPT applications into library reference services. This paper provides an overview of the Chat GPT application, which is being integrated into library services to provide users with ready reference and current awareness services. The paper discusses the role of the reference librarian in the age of chat GPT, such as user guidance and content creation. The advantages of chat GPT were identified, such as improving search and discovery, database development, cataloguing, and content creation, and providing a 24/7 current awareness service, which meets a demand that librarians are sometimes unable to meet. Chat GPT issues such as confidentiality and bias, availability issues, and accuracy issues were also discussed. There were suggestions offered to enhance the chat GTP service.
References
Agomuoh F. (2023). The Six biggest problems with cha GPT right now. Digital trend online Alexander (blog). Available at: https://bryanalexander.org/future-of education/resources-for-exploring-chatgpt-and-higher-education/. Access Date March 18, 2023 Time 1:45PM
Anyamvu A. J. (2019). Effective Reference Service in Libraries: The Role of the Reference at: https://thecompanion.in/the-impact-of-chatgpt-on-student-learning Access Date April 2, 2023 Time 4:46AM
Brady D. L. and Wang T. (2023). Chatting about Chat GPT: How may Al and GPT impact Bryan A. (2022) “Resources for exploring Chat GPT and higher education,” Bryan Edoka, B. E (2017). Introduction to library science Onitsha: Palm Publishing and links Co.
Ltd. features, abilities, and challenges. Journal of ScienceDirect 2(4). Available at: https://www.sciencedirect.com/science/article/pii/S2772485923000066 Access Date April 2, 2023 Time 4:05AM
Haleem A., et al., (2022). An era of Chat GPT as a significant futuristic support tool: A study on Huzaif M., (2023). The Impact of Chat GPT on student learning. The Companion .com. available Scholarly Researches in Allied Education/multidisciplinary Academic Research 16(1). 2370-2373. Available at; http://ignited.in/I/a/252525 Access Date March 19, Time 2023 8:55PM
Joute (2019). Role and Competency of librarians in Digital Era. Journal of Advance and Librarian. Journal of Global Academic Groups. Available at; https://www.globalacademicgroup.com/journals/knowledge%20review/Mrs%20Adao ra%20Anyanwu.pdf Access data April 2, 2023 Time 1:47AM
Nawaz, N., & Saldeen, M. A. (2020). Artificial intelligence chatbots for library reference publication. Available at: https://www.digitaltrends.com/computing/the-6-biggest problems-with-chatgpt-right-now/ Access Date March 29, 2023 Time 3:12AM
