Use of Social Media in Marketing of Library and Information Services in Academic libraries in West Bengal
DOI:
https://doi.org/10.48165/lstoday.2022.8.12.6Keywords:
social media, library marketing, social networking site, Library 2.0 marketing, academic library, West BengalAbstract
The main aim of this research paper is to find out use, advantages and problems faced by the library and information professionals in West Bengal in marketing through social media. For this study thirteen (13) college libraries in West Bengal were selected as a research sample. The findings of this research proved that most of the college libraries use WhatsApp, Facebook, Instagram, Twitter, and LinkedIn for publicity of library services. Most of the libraries use social media for marketing library resources and services, for circulating library news and events for research purpose. A face-to-face interview method are used for data collection in this study. Library professionals gives their important views and suggestions about ways of promoting library services through social media.
References
Khan, S.A. & Bhatti, R. Application of social media in marketing of library and information services: A case study from Pakistan. Webology, 2012, 9(1), 1-11.
Madhavan, N. (2007). India gets more net cool. Hindustan Times, July 6. Retrieved from http://www.hindustantimes.com
Gupta, D.K. Marketing of library and information services: Building a new discipline for library and information science education in Asia. Malaysian Journal of Library & Information Science, 2003, 8(2), 95-108.
Alkindi, S.S. & Al-Suqri, M.N. Social networking sites as marketing and outreach tools of library and information services. Global Journal of Human Social Science Arts, Humanities & Psychology, 13(2), 1-14.
Parveen, N. Use of social networking site (Facebook) in making awareness among the library and information science professionals of university libraries of UP: A case study. International Journal of Digital Library Services, 2011, 1(1), 9-17.
Gul, S. & Islam, S. Adoption of social media by online newspapers of Kashmir. Annals of Library & Information Studies, 2013, 60(1), 56-63.
Kaur, K. Marketing the academic library on web. Library Management, 2009, 25(3), 118-26.
American Marketing Association. Marketing in 2014: Five trends to watch. Retrieved from https://www.ama.org/publications/eNewsletters/MNE/Pages/marketing-in-2014-trends.aspx (Accessed on 2 January, 2023).
Ayiah, E.M. & Kumah, C.H. Social networking: A tool to use for effective service delivery to clients by African Libraries. World Library and Information Congress: 77th IFLA General Conference and Assembly, 2011, 1-14.
Fernandez, J. A SWOT analysis for social media in libraries. Online, 2009, 33(5), 35-37.
Kaplan, A.M. & Haenlein, M. Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59-68.