Mapping Retail Service Quality and Customer Satisfaction in Emerging Markets. IITM JOURNAL OF BUSINESS STUDIES (JBS), [S. l.], v. 9, n. 1, p. 210–216, 2024. Disponível em: https://acspublisher.com/journals/index.php/jbs/article/view/16702. Acesso em: 24 nov. 2024.