A Study of Customer Perception About the Services Quality of State Bank of India

Authors

  • Maneesh Goshwami Research Scholar, Department of Commerce & Management, Sai Nath University, Ranchi, Jharkhand, India Author
  • Ashutosh Gupta Professor, Department of Commerce & Management, Sai Nath University, Ranchi, Jharkhand, India Author
  • S D Sharma Associate Professor, Department of Commerce & Management, Sai Nath University, Ranchi, Jharkhand, India Author
  • Shantanu Kumar Srivastava Associate Professor, Department of Commerce & Management, Sai Nath University, Ranchi, Jharkhand, India Author

Keywords:

Banking, Service quality, State Bank of India

Abstract

During last few years the banking service have  been grown exponentially. Number of banks have been increased  and the customer expectation have increased too. Researchers found  a scope to study the service quality perception of the customers in  State Bank of India. Researchers have conducted a survey of 480  customers to find out their opinion for service quality in SBI. The  researchers have developed a questionnaire with 25 statement to  measures different quality aspects of services. The findings  suggested that customers are satisfied with SBI services. 

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Published

2021-11-30

Issue

Vol. 8 No. 6 (2021): International Journal of Innovative Research in Engineering & Management (Nov) 2021

Section

Articles

How to Cite

A Study of Customer Perception About the Services Quality of State Bank of India . (2021). International Journal of Innovative Research in Engineering & Management, 8(6), 1121–1127. Retrieved from https://acspublisher.com/journals/index.php/ijirem/article/view/12022