A Review Study on Service Design Invention for Aquarium Customers Value

Authors

  • Manisha Choudhary Department of Management Studies, Vivekananda Global University, Jaipur, India Author

Keywords:

Aquarium, blueprinting, Customer Value, Grounded theory, Human Activity Modeling Service Design

Abstract

Aquarium business service is a relatively new subject of  research in terms of consumer value. The goal of the research is  to understand more about the service experiences of aquarium  visitors. The purpose of the research is to see how an aquarist  reacts to the actions of aquarium visitors. The cost of service  varies based on the client's level of expertise and ability to do  activities autonomously, as well as the physical qualities of the  service. In the period of migrating from information asymmetry  to information symmetry, customer service demands take on a  variety of meanings. The study combined real-time observation  with targeted in-depth interviews with aquarium-keeping  customers (AKC) and aquarists using Human Activity Modeling  (HAM). In the pilot study, features an aquarium variants  available in the market were discovered through blueprinting of  aquarium business services, brainstorming, and expert  interviews (ABS). QSR NVivo software was utilized in  combination with grounded theory. The customer value  constellation map revealed five separate consumer values:  planted-design,.exotic-marine, pet-companion, prosperity/evil protection aesthetic, and up-gradation. Aquarium users that  have stated a service design requirement include hobbyists,  children, businessmen, and children. 

Downloads

Download data is not yet available.

References

H. Simon, Hidden champions of the twenty-first century: Success strategies of unknown world market leaders. 2009. [2] H. Simon, Hidden Champions of the Twenty-First Century. 2009.

M. A. Selvarasu, A. Sankaran, and R. A. Itoo, “SERVICE DESIGN INNOVATION FOR,” 2014.

V. Kumar, A. Sharma, N. Donthu, and C. Rountree, “Implementing integrated marketing science modeling at a non-profit organization: Balancing multiple business objectives at georgia aquarium,” Mark. Sci., 2015, doi: 10.1287/mksc.2015.0932.

Y. Kim, W. V. Van Bonn, T. G. Aw, and J. B. Rose, “Aquarium viromes: Viromes of human-Managed aquatic

systems,” Front. Microbiol., 2017, doi: 10.3389/fmicb.2017.01231.

T. L. Maple and V. D. Segura, “Advancing Behavior Analysis in Zoos and Aquariums,” Behavior Analyst. 2015, doi: 10.1007/s40614-014-0018-x.

R. Kagan, S. Allard, and S. Carter, “What Is the Future for Zoos and Aquariums?,” J. Appl. Anim. Welf. Sci., 2018, doi: 10.1080/10888705.2018.1514302.

T. L. Loh et al., “Quantifying the contribution of zoos and aquariums to peer-reviewed scientific research,” Facets, 2018, doi: 10.1139/facets-2017-0083.

A. L. Rhyne, M. F. Tlusty, J. T. Szczebak, and R. J. Holmberg, “Expanding our understanding of the trade in marine aquarium animals,” PeerJ, 2017, doi: 10.7717/peerj.2949.

L. A. Sauder, K. Engel, C. C. Lo, P. Chain, and J. D. Neufeld, “Candidatus Nitrosotenuis aquarius," an ammonia-oxidizing archaeon from a freshwater aquarium biofilter,” Appl. Environ. Microbiol., 2018, doi: 10.1128/AEM.01430-18.

M. Saraswat and R. C. Tripathi, “Cloud Computing: Comparison and Analysis of Cloud Service Providers AWs, Microsoft and Google,” 2020, doi: 10.1109/SMART50582.2020.9337100.

S. Jain, V. Jain, and S. Das, “Relationship analysis between emotional intelligence and service quality with special evidences from Indian banking sector,” Espacios, 2018.

M. I. Tabash, M. A. Albugami, M. Salim, and A. Akhtar, “Service quality dimensions of E-retailing of Islamic banks and its impact on customer satisfaction: An empirical investigation of Kingdom of Saudi Arabia,” J. Asian Financ. Econ. Bus., 2019, doi: 10.13106/jafeb.2019.vol6.no3.225.

V. Bhatnagar, J. Ranjan, and R. Singh, “Real-time analysis on finding significance of data mining on CRM of service sector organisations: An Indian perspective,” Int. J. Electron. Cust. Relatsh. Manag., 2011, doi: 10.1504/IJECRM.2011.041264.

K. G. Verma, B. K. Kaushik, and R. Singh, “Propagation delay variations under process deviation in driver interconnect load system,” 2010, doi: 10.1109/ARTCom.2010.105.

D. Agarwal, S. P. Tripathi, and J. B. Singh, “TrFRA: A trust based fuzzy regression analysis,” Int. Rev. Comput. Softw., 2010.

R. Khanna, S. Verma, R. Biswas, and J. B. Singh, “Implementation of branch delay in Superscalar processors by reducing branch penalties,” 2010, doi: 10.1109/IADCC.2010.5423045.

M. K. Rai, R. Khanna, and S. Sarkar, “Control of tube parameters on SWCNT bundle interconnect delay and power dissipation,” Microelectron. Int., 2014, doi: 10.1108/MI-03-2013-0016.

M. Purohit and S. Mushtaq, “Applications of laplace adomian decomposition method for solving time-fractional advection dispersion equation,” J. Math. Comput. Sci., 2020, doi: 10.28919/jmcs/4798.

S. Gupta, D. Kumar, J. Singh, and Sushila, “An Efficient Computational Technique for Nonlinear Emden-Fowler Equations Arising in Astrophysics and Space Science,” 2020, doi: 10.1007/978-3-030-39112-6_5.

J. Singh, M. M. Rashidi, Sushila, and D. Kumar, “A hybrid computational approach for Jeffery–Hamel flow in non

parallel walls,” Neural Comput. Appl., 2019, doi: 10.1007/s00521-017-3198-y.

A. Z. Bhat, V. R. Naidu, and B. Singh, “Multimedia Cloud for Higher Education Establishments: A Reflection,” 2019, doi: 10.1007/978-981-13-2285-3_81.

M. Payak and S. R. Kumbhar, “Development of FPGA based wireless single phase induction drive,” Int. J. Control Theory Appl., 2016.

W. Ghai, S. Kumar, and V. A. Athavale, “Using gaussian mixtures on triphone acoustic modelling-based punjabi continuous speech recognition,” 2021, doi: 10.1007/978- 981-15-1275-9_32.

K. Sharma and L. Goswami, “RFID based Smart Railway Pantograph Control in a Different Phase of Power Line,” 2020, doi: 10.1109/ICIRCA48905.2020.9183202.

Downloads

Published

2021-11-30

Issue

Vol. 8 No. 6 (2021): International Journal of Innovative Research in Engineering & Management (Nov) 2021

Section

Articles

How to Cite

A Review Study on Service Design Invention for Aquarium Customers Value . (2021). International Journal of Innovative Research in Engineering & Management, 8(6), 841–844. Retrieved from https://acspublisher.com/journals/index.php/ijirem/article/view/11979