A Study on Emerging Human Resource Practices at Call Centers in Coimbatore City

Authors

  • M. Latha Lectures in Commerce with Computer Applications Sree Saraswathi Thyagaraja College, Pollachi, TamiLNadu.

Keywords:

information technology, ITES- information teclmoLogy enabLetL services, ACD - automatic call dislribution, HRM - human resource management, Inbound call - calls coming in (call center) from outside, Outbound call - calls going out (customer) from call center

Abstract

The human resources function has become a. key driver of organi,zalional performance, as talent has emerged as the most critical element in business success. The l!R executive stands al the intersection of strategy and

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Published

2009-06-12

Issue

Vol. 3 No. 1 (2009): Gyan Management Journal, (Jan-Jun) 2009

Section

Articles

License

Copyright (c) 2022 Gyan Management Journal

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Latha, M. . (2009). A Study on Emerging Human Resource Practices at Call Centers in Coimbatore City . Gyan Management Journal, 3(1), 80-88. https://acspublisher.com/journals/index.php/gmj/article/view/806