Moderating role of Period of Availing Electronic Customer Relationship Management Services and Service Quality Perceived by Consumers Related to E-CRM Practices Provided by Selected Private and Public Sector Banks. tjmitm [Internet]. 2021 Dec. 11 [cited 2024 Jul. 22];12(1):27-33. Available from: https://acspublisher.com/journals/index.php/tjmitm/article/view/1132