Moderating role of Period of Availing Electronic Customer Relationship Management Services and Service Quality Perceived by Consumers Related to E-CRM Practices Provided by Selected Private and Public Sector Banks. Trinity Journal of Management, IT & Media (TJMITM), [S. l.], v. 12, n. 1, p. 27–33, 2021. DOI: 10.48165/tjmitm.2021.1104. Disponível em: https://acspublisher.com/journals/index.php/tjmitm/article/view/1132.. Acesso em: 22 jul. 2024.