THE TELECOM SECTOR & THE STUDY OF SERVICE QUALITY: A THEORETICAL GLIMPSE. Trinity Journal of Management, IT & Media (TJMITM), [S. l.], v. 13, n. Special Issue, p. 101–111, 2021. DOI: 10.48165/acspublisher.tjmitm.2022.26. Disponível em: https://acspublisher.com/journals/index.php/tjmitm/article/view/1605.. Acesso em: 22 jul. 2024.