Bharadwaj, Anindita, and Gaurav Bathla. “The Impact of Personalized Guest Experiences on Customer Loyalty in the Hotels of Kolkata”. Palash: A Journal of Hospitality and Tourism Service Management 1, no. 1 (September 18, 2025): 22–35. Accessed January 30, 2026. https://acspublisher.com/journals/index.php/pjhtsm/article/view/22690.