“Impact Of Training On Employee Satisfaction: An Empirical Study With Special Reference To Fresher’s From Hotel Schools Employed In The Hotels Of Mumbai And Its Suburbs”
Keywords:
Employee Satisfaction, Factors of Employee Satisfaction, Training, Hospitality, Hotel IndustryAbstract
Background: Employee satisfaction is always considered a vital component which contributes towards employee performance and employee retention in hotel industry. The factors that bestow to employee satisfaction are dynamic in nature and studies needs to be conducted to find out factors that adds to the satisfaction levels of youngsters joining hotel industry. Objectives: The main purpose of this study was to identify the core factors which contribute towards employee satisfaction for fresher in hotel industry and impact of training on these factors. Methodology: The factors identified were job satisfaction, rewards, promotion, working environment and social aspects of job. The study was conducted towards correlation between these factors and different demographic profiles such as sex, ownership, department, post and qualification of candidates. Samples were collected from hotels with multinational ownership, multinational franchise, Indian chain-ownership/franchise and Indian standalone hotels. Data from four major revenue generating departments- Front office, Housekeeping, Food and Beverage Service and Food Production was taken from 151 candidates with less than two years of industry experience. Data was tested for correlation coefficient, mean, S.D and regression analysis. Results: Main findings were that multinational ownership hotels were efficient in implementing the training functions followed by multi-national franchise, Indian chain hotels were performing satisfactory towards implementation of training for employee satisfaction. There is major gap in implementation of training functions in Indian standalone hotels creating a potential for them to improve towards this aspect of employee satisfaction. Training was found to have positive linear relationship with employee satisfaction.85 male and 66 female candidates took part in the study. Conclusion: Training had strong positive correlation with job satisfaction, working environment, promotion and social aspects whereas moderate relationship was established with rewards. Qualification, management and department were demographic profiles with higher variability whereas sex and post were having medium variability.
References
Abraham, D. S. (2012). Development of employee engagement programme on the basis of employee satisfaction survey. Journal of economic development, management, IT, finance and marketing, 4(1), 27-37.
Amin, M., Abdhullah, M. A., Chengzhong, W., Sajad R. & Cihan, C. (2017). The structural relationship between TQM, employee satisfaction and hotel performance. International journal of contemporary hospitality management, 29(4), 1256-1278.
Amirtharaj, S. D., Cross, S. K. R. & Vanathi, V. (2011). Role of training and development in promoting the growth of hospitality industry. International journal of management, 2(1), 126-133.
Azic, M. L. (2017, March). The impact of hotel employee satisfaction on hospitality performance. Tourism and hospitality management, 23(1), 105-117.
Bhole, P. Q. (2004). Working hours, work-life conflict and health in precarious and permanent employment. Scielo Public health, 19-25.
Borralha, S. d. (2016). Job satisfaction in hotel employees: A systematic review of the litrature. Journal of spatial and organizational dynamics, IV(I), 4-20.
CARE- Kansara, D. (2019). Indian Hotel Industry- Review & Prospects. Mumbai: CARE Ratings.
Chan, J.-S. L.-J. (2015). Quality of work life and job satisfaction among frontline hotel employees. International journal of contemporary hospitality management, 27(5), 768-789.
Chand, M. K., Mohinder, C., &AKatou, A. (2007). The impact of HRM paractices on organizational performance in the Indian hotel industry. Employee relations, 29(6), 576-594.
Chiang, C.-C. S. (2010). how corporate social responsiblity influences employee job satisfaction in the hotel industry. UNLV Theses. Retrieved from http://dx.doi.org/10.34917/1750436
Coughlan, L. H., Moolmam & Haarhoff, R. (2014). External job satisfaction factors improving the overall job satisfaction of selected five-star hotel employees. South African Journal of Business Management, 45(2), 97-107.
Elnaga, D. A. & Amen, I. (2013). The effect of training on employee performance. European journal of business and management., 5(4), 137-147.
fhrai.com. (n.d.). Retrieved Februery 25, 2020, from www.fhrai.com: https://www.fhrai.com/Search_member.aspx?stType=Hotel
BIBLIOGRAPHY l 1033 Frost, J. (2020, 3 19). https://statisticsbyjim.com/regression/. Retrieved from https://statisticsbyjim.com/: https://statisticsbyjim.com/
Gandhi, S. (2012). Economics of affordable housing in Indian cities: The case of Mumbai. Environment and urbanization ASIA, 3(1), 221-235.
Gilbert, A. C. (1974). Measuring the job satisfaction of industrial salesman. journal of marketing research. doi:10.1177%2F002224377401100303
Hanaysha, J. P. (2016). Examining the effects of employee empowerment, teamwork, and employee training on job satisfaction. ScienceDirect (pp. 272-282). Kuala Lampur: Procedia- Social and behaviour Sciences.
Happock, R. (1935). Job Satisfaction. New York: Arno Press.
Harter, J. K. (2002). Business-unit-level relationship between employee satisfaction, employee engagement and business outcome. A meta-analysis journal of applied psychology, 87(2), 268-279.
Hartline, D. M. (2003). Guest perceptions of hotel quality: determining which employee group count most. Cornell hospitality quarterly. Retrieved from https://doi.org/10.1177%2F0010880403441005
Hotel proprietors act, 1956. (2021, January 26). Retrieved from legislation.gov.in: https://www.legislation.gov.uk/ukpga/Eliz2/4-5/62/data.pdf
HTL, S. &. Howrath(2020). Market Report India Hotel Market Review 2019. Horwath HTL.
Ilkhanizadeh, S. O. (2017). An examination of the consequences of corporate social responsiblity in airline industry: work engagement, career satisfaction and voice behavior. Journal of air transport management, 59, 8-17.
Jung, H. S. (2019). How does workplace harassment influence the employees' response in a deluxe hotel? The service industries journal, 39(11), 877-900.
Kansara, D. (2019). Indian hotel industry- review and prospects. Mumbai: CARE Ratings Limited.
Kornhauser, A. (1932). Employee attitude: suggestions from a study in a factory. Personal journal, 10, 393-401.
Landman, P. (2018, January 17). Hotel revenue management trends in 2018. Retrieved July 4, 2019, from linked in: https://www.linkedin.com/pulse/hotel revenue-management-trends-2018-patrick-landman
Lee, J.-S. K.-J. (2015). Quality of work life and job satisfaction among frontline hotel employees. International journal of contemporary hospitality management, 27(5), 768-789.
Locke, E. (1969). What is job satisfaction? Organizational behaviour and human performance, 4(4), 309-336.
Madlock, P. (2008). The link between leadership style, communicator competence and employee satisfaction. Journal of business communication, 45, 61-78.
McPhail, R. A. (2015). Development and initial validation of a hospitality employees' job satisfaction index: Evidence from Australia. International Journal of contemporary hospitality management, 27(8), 1814-1838.
Michael, B. (1964). Organizational size and job satisfaction. Academy of management journal, 7(1), 34-44.
Ngirande, S. R. (2014). The impact of training on employee job satisfaction and retention among administrative staff members: A case of a selected tertiary institution. Journal of social sciences, 39(1), 43-50.
Pansari, V. K. & Anita (2015). Measuring the benefits of employee engagement. MIT sloan management review, 56(4), 66-73.
Rahaman, H. (2014). Training and job satisfaction for organizational effectiveness: a case study from the banking sector. Central European business review, 3(1), 27-34.
Ratner, B. (2009, May 18). The correlation coefficient: Its values range between +1/−1, or do they? Retrieved from link.springer.com: https://link.springer.com/article/10.1057/jt.2009.5
Roethlisberger, F. (1939). Management and the worker. Harward university press.
Rogelberg, S., Joseph, A.A., Linda, S., Scott, C. & Shuffler, M. (2010, March-April). Employee satisfaction with meetings: A contemporary facet of job satisfaction. Human resource management, 49(2), 149-172.
Rout, U. R. (2002). Occupational Stress. In U. R. Rout, Stress management for primary health care professionals (pp. 25-39). Boston: Springer. doi:https://doi.org/10.1007/0-306-47649-5_3
Sattar, T. K. (2015). Role of human resource practices in employee performance and job satisfaction with mediating effect of employee engagement. Pakistan economic and social review, 53(1), 81-96.
Slutsky, J., Chin, B., Raye J., & Creswell, J.D. (2018). Mindfulness training improves employee well-being- A randomized controlled trial. journal of occupational health psychology, online first publication. Retrieved from http://dx.doi.org/10.1037/ocp0000132
Tourism, M. o. (2019). Annual Report, January 2018-March 2019. New Delhi: Ministry of Tourism, Govt. of India.
University of Mumbai- Online result second half 2020. (2021, January 26). Retrieved from www.mumresults.in: http://www.mumresults.in/
University of Mumbai, Wikipedia. (n.d.). Retrieved from archive.mu.ac.in, wikipedia.
Vasudevan, H. (2014). Examining the relationship of training on job satisfaction and organizational effectiveness. International journal of management and business res, 4(3), 185-202.
Yeh, Y. (1999). Employee satisfaction of hotel industry: A case study of Grand hotel Taipei. thesis. Rochester institute of technology. Retrieved from https://scholarworks.rit.edu/theses/7175
Zaim, H. Z. (2007). Measuring employee satisfaction in small and medium sized enterprises. Congress on knowledge, management and economy, Istanbul, Turkey (pp. 14-22). Istanbul: academia.edu.
Zopiatis, A., Panayiotis, C. & Antonis, I. T. (2014). Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus. Tourism Management, 41, 129-140. Retrieved from www.elsevier.com/locate/tourism
