Users’ Satisfaction as a Measure of Organisational Effectiveness in Service Organisations: A Study Based on Special and Academic Libraries . Library Progress (International), [S. l.], v. 41, n. 2, p. 347–356, 2021. DOI: 10.48165/. Disponível em: https://acspublisher.com/journals/index.php/lp/article/view/8800.. Acesso em: 3 jul. 2024.