Users’ Expectation of Library Services and Resources in the COVID 19 Pandemic Era: A Comparative Study of Two Academic Libraries in Nigeria

Authors

  • Vera Ngozi Okonoko College Librarian, College of Education, Agbor, Delta State, Nigeria
  • Mabruka Abubakar Abba College Librarian, Sa’adatuRimi College of Education, Kumbotso, Kano State
  • Arapasopo Esther Arinola Library Department, Samuel Adegboyega University, Ogwa, Edo State

DOI:

https://doi.org/10.48165/

Keywords:

User Expectation, Library Service, Library Resources, COVID-19, Pandemic Era, Academic Libraries, Nigeria

Abstract

The study was carried out to examine users’ expectation of library services and resources in this  COVID-19 pandemic era. The descriptive survey design was adopted for the study. The population  of the study comprises library users of College of Education Library, Agbor and Federal University  of Petroleum Resources Library, Effurun, Delta State. 210 respondents were selected each from the  two academic libraries via purposive sampling technique making a total of 420 respondents used for  the study. The instrument used for data collection was an online questionnaire designed through  Survey Monkey. The study revealed that the respondents from both academic libraries indicated they  expect services such as electronic access to services and resources, virtual reference services, accurate  COVID-19 information to keep them updated, online user education programmes, selective  dissemination of information via email, display of library services on social media, research help  services online, and a spacious study hall to enable them observe the physical distancing while  studying in the library. Also, users from both academic libraries indicated they expect to have access  to electronic databases, e-zines and online newspapers, internet sources, e-journals, e-books and  government publication in this COVID-19 pandemic era. On the channels of accessing services and  resources in this COVID-19 pandemic period revealed that the respondents from both academic  libraries agreed that they access library services and resources majorly through Email Service, while  only respondents from College of Education, Agbor indicated that the also access their academic  library services and resources through their library social media platforms. It can be observed also from the study that the respondents from both academic libraries were averagely satisfied with their academic library though they expect more incorporation of information communication technology  in service delivery to boost their access in this COVID-19 pandemic era. 

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Published

2020-11-15

Issue

Vol. 40 No. 2 (2020): Library Progress (International) (Jul-Dec) 2020

Section

Articles

How to Cite

Users’ Expectation of Library Services and Resources in the COVID 19 Pandemic Era: A Comparative Study of Two Academic Libraries in Nigeria . (2020). Library Progress (International), 40(2), 236–246. https://doi.org/10.48165/