Users’ Satisfaction on Knowledge Centre of National Institute of Technology Agartala, India: An Evaluative Study

Authors

  • Latifur Alom Ahmed Research Scholar, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011
  • Nabin Chandra Dey Assistant Professor, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011
  • Manoj Kumar Sinha Prof. and Dean, SVSLSc, Former Head, Department of Library and Information Science, Assam University, Silchar, Assam, India-788011

DOI:

https://doi.org/10.48165/

Keywords:

Library collection, NIT Library, Likert Scale, e-services, Library Marketing, Social Networks, Staff Behavior

Abstract

A library’s benefits to the user community are revealed during performance evaluation and measurement. This  study aims to evaluate the user satisfaction level of the Knowledge Centre of NIT Agartala. The survey method has  been applied in the present study, and data were collected by physically visiting the library. Findings reveal that  most users visit the library twice a week. The primary purpose of visiting the library is to use the lending facility to  get their books issued and returned in time. While visiting the library, most users prefer to use books. The study also  found that the users are satisfied with library collection and reading room services. In contrast, the users have a  neutral attitude towards the e-services of the library. 

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References

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Published

2022-12-15

Issue

Vol. 42 No. 2 (2022): Library Progress(International) (Jul-Dec) 2022

Section

Articles

How to Cite

Users’ Satisfaction on Knowledge Centre of National Institute of Technology Agartala, India: An Evaluative Study . (2022). Library Progress (International), 42(2), 309–324. https://doi.org/10.48165/