ROLE OF SERVICE QUALITY IN CUSTOMER SATISFACTION: A COMPARATIVE ANALYSIS OF PRIVATE AND PUBLIC SECTOR BANKS IN INDIA . IITM JOURNAL OF BUSINESS STUDIES (JBS), [S. l.], v. 7, n. 1, p. 208–220, 2021. Disponível em: https://acspublisher.com/journals/index.php/jbs/article/view/16907. Acesso em: 24 nov. 2024.