Utilizing Digital Technology for Chatbot Innovation for E-Business

Authors

  • Bhavna Galhotra ssistant Professor, Jagan Institute of Management Studies, New Delhi, India Author
  • Devesh Lowe Assistant Professor, Jagan Institute of Management Studies, New Delhi, India Author

DOI:

https://doi.org/10.55524/ijirem.2023.10.5.1

Keywords:

Chabot’s, Digital Technology, Digital Business, Technology

Abstract

Over the past few years, chatbot research  has accelerated. The performance, acceptance, and  deployment of these tools for internal team  communication or customer communication are the  subject of research by academics and practitioners.  Although there are a ton of current studies available, not  all of them discuss the implications of Chatbots for the  digital business transformation. The primary goal of the  research discussed in this paper was to conduct a  systematic review of Chatbots, identify their function in  the transformation of digital businesses, and identify the  areas that need more research, benefits and the gap areas  for innovation of the Chatbots for E business using the  technology. 

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Published

2023-10-30

Issue

Vol. 10 No. 5 (2023): International Journal of Innovative Research in Engineering and Management (October) 2023

Section

Articles

How to Cite

Utilizing Digital Technology for Chatbot Innovation for E-Business . (2023). International Journal of Innovative Research in Engineering & Management, 10(5), 1–5. https://doi.org/10.55524/ijirem.2023.10.5.1
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