Measurement and Implementation of Patient Satisfaction in the Healthcare Industry: Part 2

Authors

  • Sukwon Kim Department of Physical Education, Chonbuk National University, Jeonju, South Korea, Author

Keywords:

Healthcare, Measurement, Satisfaction, Patient, Evaluation

Abstract

Increasingly knowledgeable consumers, with  rising demands to have information available for them  to make appropriate health care decisions, have driven  healthcare managers and administrators to focus on an  improvement of the service quality to increase patient’s  satisfaction. As efforts, many of them are trying to  adapt well-established, successful business models like  total quality management (TQM), and quality function  deployment (QFD) and also trying to learn in what  aspects of the health care service provision generate or  inhibit patient satisfaction. The primary objective was  to discuss issues when employing the models to health  care industries. 

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Published

2024-02-26

Issue

Vol. 6 No. 1 (2018): International Journal of Innovative Research in Computer Science & Technology (jan) 2018

Section

Articles

How to Cite

Measurement and Implementation of Patient Satisfaction in the Healthcare Industry: Part 2 . (2024). International Journal of Innovative Research in Computer Science & Technology, 6(1), 1–5. Retrieved from https://acspublisher.com/journals/index.php/ijircst/article/view/13401