Dogra, Ajay Kumar. “Impact of Customer Orientation on Medical Services, Infrastructure and Communication Dimensions of Service Quality in Hospitals: A Case Study of Chandigarh Tri City. ”. Gyan Management Journal, vol. 12, no. 2, Dec. 2018, pp. 1-7, https://acspublisher.com/journals/index.php/gmj/article/view/497.